← Prvi na mapi
Draft — pending legal review. This page has not yet been reviewed by an attorney and is not final.

Terms of Service

Last updated: 2026-09-24

These Terms of Service (“Terms”) are a placeholder agreement between [Company Legal Name] (“Prvi na mapi”, “we”, “us”), a company based in [Address], and the business (“you”, the “Business”) that creates an account to use the Prvi na mapi platform. By creating an account or using Prvi na mapi, you agree to these Terms on behalf of yourself and the Business you represent.

These Terms cover the Business’s use of Prvi na mapi. Customers of a Business who tap an NFC card, scan a QR code, or visit a Prvi na mapi review page do not need an account and are not party to these Terms; their use of the public review pages is governed by our Privacy Policy.

1. The Service

Prvi na mapi lets a Business issue NFC cards and QR codes to its employees so that customers can rate their experience, optionally get AI-assisted help drafting a public review, post that review to Google or Yelp, or submit private feedback instead. The Service also includes a dashboard, employee leaderboard, review-request messaging (SMS/email), job import, referrals, and employee reward tracking, some of which may not yet be available on every plan.

2. Accounts

You must provide accurate information when creating an account and keep your login credentials confidential. You’re responsible for all activity that happens under your account, including actions taken by employees or managers you invite. Tell us right away at [Contact Email] if you suspect unauthorized use.

3. Your Responsibilities as a Business

Review solicitation and messaging features are powerful, and misusing them can violate platform policies (Google, Yelp) and the law. By using Prvi na mapi, you agree that you will:

  • Only solicit reviews lawfully and in a way that’s consistent with Google’s, Yelp’s, and any other review platform’s terms of service, including their rules on review solicitation.
  • Not offer money, discounts, free products/services, or any other incentive to a customer in exchange for leaving a review, or for leaving a positive review specifically. You may thank customers for leaving feedback in general, but incentives conditioned on reviewing (or on the content/rating of a review) are prohibited.
  • Not ask customers to post fake, misleading, or review-someone-else’s-experience content, and not ask employees, friends, or family to post reviews of the Business as if they were customers.
  • Not use the Service’s sentiment routing to suppress, hide, or retaliate against genuine negative feedback in a way that violates a review platform’s policies or applicable law — routing low ratings to private feedback is meant to give you a chance to make things right directly, not to prevent honest reviews from being posted.
  • Obtain and maintain all consent required by law, including the Telephone Consumer Protection Act (“TCPA”) and applicable state law, before we send any SMS review request on your behalf to a customer, job contact, or other recipient you provide us. You are the party responsible for the lawfulness of each SMS recipient list and each message sent as a result of your use of the Service; see our SMS Program Terms.
  • Only upload or import customer data (via CSV, webhook, or Zapier) that you are legally entitled to use for this purpose.

4. Acceptable Use

You agree not to, and not to permit anyone else to, use the Service to:

  • Violate any law or the rights of any third party;
  • Send spam, unsolicited bulk messages, or messages unrelated to a completed or in-progress service;
  • Upload malicious code, attempt to gain unauthorized access, or interfere with the Service’s operation;
  • Reverse engineer, resell, or white-label the Service without our written permission; or
  • Misrepresent your identity or the Business’s identity to customers, employees, or Prvi na mapi.

5. Fees & Billing

Placeholder — final pricing and billing terms are still being finalized. Plans, card pricing, and billing cadence will be described at [Pricing Page URL] and/or in your account’s billing settings. Fees are billed in advance, are non-refundable except as required by law, and may change with notice as described in Section 10. Suspending or terminating your account does not entitle you to a refund of amounts already billed unless we state otherwise in writing.

6. Customer Data & Data Processing Roles

The Business collects and controls certain personal data through the Service about its own customers and employees — for example, job/customer contact details you import, review and feedback content, and referral contacts. As between you and Prvi na mapi, for that data you are the data controller (or, under the Texas Data Privacy and Security Act and similar laws, the “controller”) and Prvi na mapi acts as your data processor / service provider, processing that data only to provide the Service and on your instructions, as described in our Privacy Policy. You represent that you have the right to share this data with us and to have us process it for these purposes, including any notices or consents required from your customers or employees.

7. AI-Generated Review Drafts

When AI assist is enabled, Prvi na mapi uses a third-party AI provider (currently Anthropic) to generate a draft review from a customer’s own short input. The draft is only ever suggested text — the customer reviews, can edit, and chooses whether to post it, and any review ultimately posted is the customer’s own statement, posted under their own name/account on the destination platform (e.g., Google or Yelp), not ours or the Business’s. Neither Prvi na mapi nor the Business guarantees the accuracy, tone, or platform- compliance of AI-drafted text, and the Business is responsible for configuring AI assist (including disabling it) in a way that fits its obligations under Section 3.

8. Third-Party Platforms

Posting a review to Google or Yelp (or any other third-party platform we link to) is governed by that platform’s own terms of service and content policies, which we don’t control. We’re not responsible for a platform removing, hiding, or declining to publish a review, for changes to a platform’s review-posting URLs or APIs, or for any dispute between you, a customer, and a platform.

9. Disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. WE DON’T WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT IT WILL RESULT IN ANY PARTICULAR NUMBER, RATING, OR QUALITY OF REVIEWS.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, PRVI NA MAPI AND ITS OFFICERS, EMPLOYEES, AND SUPPLIERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING FROM OR RELATED TO YOUR USE OF THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE AMOUNT YOU PAID US IN THE [12 MONTHS / TBD] BEFORE THE CLAIM AROSE. Placeholder — dollar cap, carve-outs, and applicability need attorney review.

11. Termination

You may cancel your account at any time from account settings or by emailing [Contact Email]. We may suspend or terminate your account if you materially breach these Terms (including Section 3 or 4) and don’t cure the breach within a reasonable time after notice, or immediately if we reasonably believe continued access would cause us or a third party harm or legal exposure. Sections that by their nature should survive termination (e.g., fees owed, limitation of liability) will survive.

12. Governing Law

These Terms are governed by the laws of the State of Texas, without regard to its conflict-of-law rules. Any dispute arising out of or relating to these Terms or the Service will be brought exclusively in the state or federal courts located in Travis County, Texas, and you consent to personal jurisdiction there. Placeholder — arbitration clause, if any, to be added by counsel.

13. Changes to These Terms

We may update these Terms from time to time. If we make a material change, we’ll update the “Last updated” date above and, where required by law, notify you (e.g., by email or an in-app notice). Continuing to use the Service after a change takes effect means you accept the updated Terms.

14. Contact

Questions about these Terms? Contact us at [Contact Email] or [Address].